Teams are used both for managing work orders between facility management and maintenance teams, and allow direct HelpDesk ticket submissions to the appropriate maintenance teams.
You can create multiple teams and organize them in groups for an easy overview of roles and responsibilities. Within Teams and groups, it is possible to set permissions and control visibility.
Setting up and managing teams is described in detail in this article: How to set up Teams for Operations & maintenance.
We recommend creating a team for each HelpDesk topic and grouping them by geographic areas of responsibility.
To learn more about how to link a team to a specific HelpDesk topic, read this article: How to set up Topics in HelpDesk.